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Lost User Name and Password


Please do not call us to get your user name and/or password. For security reasons, we do not provide the user name and password to any customer. It must be requested via email. Follow the instructions below, since there are different methods to get this information.

You have several options for obtaining your login information.

1.  Request it through the Domain Manager

Log on to, and click on the Domain Manager link. There is a "Forgot your password or account information?" link, where you can enter your user name or your domain name. The system will automatically email your username and password to the email that we have on file for your account.

The username and password will only be emailed to the email address you used at the time of registration (this email address is the default email address for the account holder. The email address of any of the contacts is NOT valid.) If there was a typo or any other error when you submitted this email address and/or the email address can no longer receive mail; that cannot be helped. You must move on to Step 2 in this case.

2.  Request it via email
If you have forgotten (or do not know) the username and/or password for a domain account, you can prove you are the owner of the domain:

If you have forgotten your username and password, you will be asked to provide proof of ownership and identity. We will first need a written request to provide access to the domain. This request MUST contain the following information- the domain(s) in question, the request for access to said domain(s), as well as your contact address, preferably email. Accompany this request with a valid photo ID (passport, driverís license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please fax all of this information to 949-613-8447 or scan it and email to Include your contact information (email and phone), so that we may verify the information's validity.